Privacy Policy

Controller/Provider: Ramart Systems 

Contact: info@ramartsystems.com

Effective date: 5.8.2026

Version: 1.0

## 1) Purpose
This Privacy Datasheet explains how Ramart Systems handles personal data in connection with product sales, support, and service delivery across direct and marketplace channels (including Contra and similar platforms).

## 2) Data categories we may process
- Identity/contact data (name, email, company, billing contact)

- Transaction data (order details, invoice metadata, plan type)

- Support data (messages, issue details, screenshots, logs submitted by customer)

- Technical metadata (timestamps, access events where applicable)

We do not intentionally collect special-category personal data unless expressly required and agreed.

## 3) Sources of data
- Directly from customers

- Marketplace platforms (order and buyer details made available by platform)

- Payment processors and invoicing systems used in lawful business operations

## 4) Purposes and lawful basis (where applicable)
- Contract performance (deliver product/service)

- Customer support and service operations

- Legitimate interests (service quality, fraud prevention, business records)

- Legal obligations (accounting, tax, compliance)

- Consent where required by law

## 5) Data sharing
Ramart Systems may share data with limited subprocessors strictly as needed for service delivery, such as:
- Hosting providers

- Payment processors

- Marketplace platforms

- Email and productivity tooling

Data is shared on a need-to-know basis and under appropriate safeguards.

## 6) International transfers
Where cross-border transfer occurs, Ramart Systems applies reasonable safeguards appropriate to the transfer context and applicable law.

## 7) Retention
We retain data only as long as necessary for:
- Contractual delivery/support

- Legitimate business records

- Legal/accounting obligations

Then data is deleted, anonymized, or archived according to policy and law.

## 8) Security measures
Ramart Systems applies reasonable technical and organizational controls, such as:
- Access control and least-privilege handling

- Secure credential handling practices

- Encrypted channels where applicable

- Backup and recovery controls for managed services

No method of transmission/storage is 100% secure; risk cannot be eliminated entirely.

## 9) Customer rights (subject to law)
Depending on jurisdiction, customers may request:
- Access to personal data

- Correction of inaccurate data

- Deletion where legally permissible

- Restriction or objection to processing

- Data portability where applicable

Requests: info@ramartsystems.com `

## 10) Children

Services are not directed to children under applicable minimum age.

## 11) Cookies and tracking
If a specific product uses cookies/analytics, disclosures are provided in product-specific notices. Core downloadable products may operate without third-party tracking by default.

## 12) Third-party platforms
Marketplace platforms (e.g., Contra) act as independent controllers/processors for their own operations. Their privacy policies also apply.

## 13) Updates
Ramart Systems may update this Privacy Datasheet. Updated versions apply from the effective date.

## 14) Contact
Privacy requests and questions: info@ramartsystems.com